Jigthings Company Policies
We want to make it enjoyable for you to deal with us. For that reason we don't have the usual list of do's and don'ts in the form of 'Terms and Conditions' - if something is not right then let us know and we promise to make it right!
Whenever you visit a secure page (such as our checkout) you will see the familiar padlock sign that signifies transferred information is encrypted and your safety is guaranteed.
If you experience any problems with our online checkout procedures then please do not hesitate to either telephone us on 01406 371684 or e-mail us at firstname.lastname@example.org. We will be pleased to help in any way we can.
Many of our customers still prefer to order and pay by telephone and we welcome orders placed by this method.
All goods offered for sale and all shipping costs are quoted inclusive of V.A.T. and all invoices itemize the V.A.T. element.
All orders placed over the Internet will be acknowledged by e-mail soon after we receive them - usually within one hour.
We are happy to accept payment by all popular credit cards, PayPal, personal cheques and postal orders.
All payments processed over the Internet will be acknowledged by e-mail soon after we receive them - usually within one hour.
For all orders to mainland England, Scotland and Wales the delivery is free. For shipments outside the UK, please email us for cost of shipping.
When a credit card or PayPal is used as a payment method then orders will normally be dispatched on the same day or the next working day after we receive the order. When other payment methods are used please allow approximately 7 days from receipt of order to dispatch.
If you have an urgent need for dispatch on the same day as the order is placed then please telephone us (01406 371684) and we will do everything we can to help you.
We use Yodel as our carriers and usually deliveries will be made within 48 hours of dispatch. If a customer is not at home when the delivery driver calls he will usually put a note through the customer's letterbox suggesting that the customer telephones to arrange a convenient time for the delivery driver to return. Alternatively, arrangements can be made to leave the order with a neighbour.
Provided that we have a valid e-mail address for you, we will send you an e-mail to let you know as soon as your goods are dispatched. The e-mail will contain your Yodel tracking code so that you can track the progress of your parcel online.
All of our products are safe for the purpose for which they are sold - to the best of our knowledge no-one has ever hurt themselves on one of our products! Therefore in all circumstances, our liability is restricted to the value of the goods.
Goods may be returned to us for up to 7 days from date of receipt. Please inform us before returning goods and we will then acknowledge this. Please make sure that any goods returned are unused and in their original packaging.
We thoroughly disapprove of spam and we will not subject you to unwanted e-mails. After the initial e-mails confirming your order and payment we will contact you no more than twice by e-mail or letter in any 12 month period.
Your details will not be given to anyone outside of our organisation and you will never be contacted by any third party as a result of information that you supply to us.
If you have any comments or concerns then please do not hesitate to contact us by one of the means given at our Contacts page.